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Terms, Conditions & Privacy Notice

Use of Personal Information (Appointment Communications)

When you book an appointment with Luv Bridal, we collect your name, email address and phone number so we can provide you with a smooth and personalised experience.
We use this information to:

  • send appointment confirmations, reminders and important updates by SMS/email
  • contact you by phone or SMS if we need to discuss your appointment, confirm details, or provide relevant showroom information
  • follow up after your visit to support your experience, where appropriate

We only use your contact details for purposes directly related to managing your appointment and providing you with customer service, unless you choose to opt in to receive marketing communications. Any marketing emails or texts will always include a clear option to unsubscribe, in line with Australian Spam Act requirements.

We do not share your personal information with third parties for their marketing purposes. We may share it with trusted service providers who support our booking system, communication tools or customer service processes, but only where necessary and always under strict confidentiality obligations.

Your personal information is handled in accordance with the Australian Privacy Principles, and we take reasonable steps to protect it from misuse, interference, loss and unauthorised access.