FREQUENTLY ASKED QUESTIONS 

You can find our showrooms in Sydney, Melbourne, Brisbane, Gold Coast, Sunshine Coast, Townsville, Perth, Adelaide, and Hobart. 

To book an appointment to try on your dress or find out more about our opening hours view our showroom page.

For the full unforgettable LUV bridal experience that you deserve, booking an appointment is essential. Booking an appointment guarantees that you will have a designated dressing room and experience exclusive access to our Australian and global designer collections. Rest assured, our stylists will go the extra mile to ensure you look and feel confident and beautiful leaving no stone unturned in creating your perfect bridal look. We recommend making a booking 12 months before your wedding date to allow for the standard ordering time and any alterations or extra fittings. This will also avoid any rush order fees.

Please note, to ensure all brides have the opportunity to attend our busy Chadstone showroom, a $30 appointment fee will be charged at the time of your appointment.  If you need to cancel your appointment, please do so within 48 hours of your appointment time and no charge will be made. The $30 appointment fee is redeemable on the purchase of your Luv gown.

If you’re ready to Fall in Luv with your dream wedding dress, our online wedding dresses booking system is at your service 24/7. With just a few clicks, you can easily secure your appointment on our user-friendly booking platform. Simply choose your preferred showroom and select a date and time that suits you best.

Once your booking is confirmed, you’ll receive a confirmation email with all the important details. And don’t worry, we’ve got your back with a friendly reminder closer to your special day, so it stays at the forefront of your mind. Let’s make this journey of finding your dream dress an enjoyable and stress-free experience! 

You can book online for wedding dresses here or call your local showroom here.

Please note, to ensure all brides have the opportunity to attend our busy Chadstone showroom, a $30 appointment fee will be charged at the time of your appointment.  If you need to cancel your appointment, please do so within 48 hours of your appointment time and no charge will be made. The $30 appointment fee is redeemable on the purchase of your Luv gown.

All of our beautiful designer bridal gowns are available in sizes 2 to 28 and can be ordered with extra material if required. We have a variety of gown sizes and samples in our showrooms to try on.

Absolutely! All of our dresses are made-to-order in sizes 2 to 28. We even have a large rang of curve size gowns in store to try on. 

We house bridal gowns by leading international designers who make their gowns in stock standard sizing, in sizes 2 to 28. Slight design changes can be made to any gown to personally customise it, for an additional charge. Some of our showrooms offer on-site dressmaking services and we can always recommend local dressmakers who have a good industry reputation.

Although we don’t provide in-house alterations, we have you covered with a list of Luv Bridal recommended and trusted seamstresses who specialise in tailoring wedding gowns. Whether you need a neckline adjustment, add more lace, or a length alteration, we’ll assist you in helping you find a dress that not only fits you perfectly but also captures the essence of your individuality.

We offer a few layby payment options in all our showrooms. A minimum deposit is required, with the remaining balance divided up into monthly payments. Monthly payments can be directly transferred through online banking or paid over the phone with either a MasterCard or Visa credit card.

Ideally, you’ll have about eight months before your wedding to comfortably secure your gown and complete any needed alterations. For brides on a tighter timeline, our Express Ordering Time Frames allow select gowns to be delivered in as little as 14 weeks. We also offer a range of off-the-rack dresses, perfect if you need a gown sooner. For more information about our Express Ordering Time Frames, click here.

With our express ordering options, you can receive your dream dress in as little as 14 weeks. We offer three convenient time frames to suit your wedding timeline:

Standard: 26-week lead time, available on all styles.

Rush: 20-week lead time for an additional $150, available on all styles.

Express: 14-week lead time for an additional $300, available on select styles.

Please note, the express time frame begins once your order and deposit are placed. This does not include the time needed for your initial or follow-up appointments, nor alterations. We recommend allowing additional time for alterations, and your local alterationist can guide you on the best timeline. Planning ahead will ensure your gown is perfectly fitted and ready for your big day.

To learn more about our Express Ordering options, click here. 

Our express ordering time frame offers three options to accommodate different timelines and budgets:

Standard: This option has a lead time of 26 weeks and is available at no additional cost on all styles.

Rush: For a lead time of 20 weeks, you can choose the Rush option for an additional $150. This option is available on all styles.

Express: If you need your gown even sooner, the Express option allows for a lead time of just 14 weeks for an additional $300. This option is available on select styles.

To learn more about our Express Ordering Time Frames, click here. 

Yes! We keep a large amount of our designer bridal gowns in stock and regular shipments coming in all the time. That means that we always have a large selection of bridal gowns available for immediate purchase. View our sample sale selection here.

Brides are welcome to bring up to 3 guests to a Bridal appointment. We limit the number of guests due to capacity limits in each showroom, and to ensure a positive experience for all brides who are attending the showroom for the same booking time. 

We understand life happens; however to ensure all brides have the opportunity to attend our busy showrooms, we kindly request that you cancel your appointment at least 48 hours beforehand.

Please note, our Chadstone showroom charges a $30 first appointment fee.  If you do not cancel your appointment before the 48 hour cancellation period, this fee with be charged.